Operations is Kashf’s main business department, which comprises of a strategically located, lean team at the head office which supports decentralized field teams. Kashf’s operational divisions are segregated into a North and South zone, overlooked by Senior Operations resources at the Head Office, which are further divided into 5 geographically contiguous regions in each zone which are headed by Regional Managers. The regions are further sub-divided into areas and branches.
The Strategic Communication department is the interface of Kashf Foundation for external stakeholders. The department is responsible for grant-raising, network engagement, public relations, media and public service campaigns, reporting and managing social media – all to help promote and project the image of the company and raise programmatic and general grants for the organization. Kashf’s media and public advocacy work aimed at changing mindsets on pertinent social issues are also managed through the Strategic Communication department.
Gender Empowerment and Social Advocacy
The GESA department is Kashf’s arm for the delivery of microfinance plus services and advocacy work. Through the head office department and field teams, GESA manages the development, delivery and monitoring of the following; Financial Education, Gender Justice Trainings, Business Incubation Services, Social Theatre, Good Parenting Trainings, and Vocational Skills Trainings along with ensuring the mainstreaming of these programs into Kashf’s overall work.
The research department is responsible for market research, product development, measuring client centricity, and business intelligence. The department undertakes various kinds of research including product research and development, product optimization, exit surveys, client satisfaction surveys and market research. The focus of the research team is to ensure that products and services meet the needs of Kashf’s clients.
The Accounts department provides oversight over all transactions including the preparation of management accounts, budget creation, expense monitoring, client insurance and claim processing, and data reconciliation. The Accounts department also manages the external audit for the company.
The Finance department is responsible for debt management, liquidity management, oversight of cash management systems, grant raising and reporting, and treasury management. Separate teams oversee each functional area to ensure that cash flow requirements of the organizations are met in a timely and effective manner.
The Human Resources department at Kashf Foundation comprises of 5 distinct functions; these include recruitment, discipline, compensation & benefits, employee engagement and learning & development. Each of the functions has its specific teams that work in cohesion and unison to ensure that the Kashf personnel are hired, trained, compensated, listened to, retained and engaged in the most meaningful manner.
The legal department oversees compliance of Kashf Foundation with the laws and regulations for MFIs. Additionally, it also ensures that the organization adheres to good practices and implements the code of corporate governance. Moreover, it also deals with the day to day legal issues faced by the organization.
The Administration department provides support to all functions to ensure business continuity and also ensures that all branches have adequate resources for operations. Moreover, the department undertakes all the procurement for the organization and provides business related trouble shooting support to all the branches and head office.
The IT department comprises of a team of professionals that manage the in-house developed core business application – ‘Miracle Worker’. The team also provides software development services to other functions of Kashf Foundation to increase efficiency. The department ensures the provision of online services with 100% uptime through a state of the art data center and a separately managed DR site. Moreover, the IT provides helpdesk as well as business support services to all branches in the Kashf network and the head office.